Medical Information Specialist at Thermo Fisher Scientific

About the Job

• As Medical Information Specialist, you will have 2 main responsibilities. First, is providing medical and technical information to healthcare providers and patients regarding our client''s products. You might answer inquiries about dosage, formulation, indications, or any listed side effects. And for the second part, you will be handling adverse event and/or product complaint reports.
• You will be responsible for capturing important information related to the adverse event or product complaint and appropriately sharing that information with the client per approved procedures.

A Day in the Life:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical products or devices. Processes fulfillments and provides clinical trial information where appropriate.
• Analyzes caller’s questions to formulate an accurate and concise response using client approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains detailed knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries

Keys to Success:

Education

• Bachelor''s degree or equivalent and relevant formal academic / vocational qualification

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
• Some countries (e.g., Mexico)may require a health care professional degree or Medical information experience.

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills
• Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in meaningful circumstances

Physical Requirements and Working Environment:

Thermo Fisher Scientific values the health and well-being of our employees. We support and encourage individuals to build a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Ability to access and use a variety of computer software developed both in-house and off-the-shelf
• Ability to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
• Frequently interacts with others to acquire or relate information to diverse groups.
• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentration
• Constant interaction with clients/associates required
• Daily exposure to high pressure, intense concentration needed
• Rotating shifts may be required and the primary operation supports US business hours (PHL overnight)
• The position is a hybrid position (some days in office and some days from private remote location) however training will take place in-office (roughly 3 months)