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  • Posted: Sep 1, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver bette...
    Read more about this company


    Operations Team Leader (For Content Writers)

    About the Job

    Position Summary:

    • TELUS International is seeking a dedicated Team Leader for our Content Writer program, with English native-speaking fluency. In this leadership role, you will be responsible for guiding and supervising a team of content writers, ensuring the creation of accurate, contextually relevant, and ethical content. Your leadership will be essential in maintaining high-quality content generation.

    Role Responsibilities:

    • Lead and manage a team of Content Writers, providing guidance, mentoring, and performance management to ensure the production of high-quality responses.
    • Collaborate closely with support area teams to understand training guidelines, objectives, and ethical considerations, and translate them into actionable plans
    • Oversee the creation and enhancement of content generated by Content Writers, ensuring it aligns with accuracy, coherence, and contextual appropriateness.
    • Conduct regular coaching sessions and performance evaluations for team members, identifying areas for improvement and providing actionable feedback.
    • Manage payroll and attendance review, ensuring accuracy and compliance with company policies.

    Method of Application

    Interested and qualified? Go to TELUS International on to apply

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