ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers.
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Job Description
Experience: 4-6 years in a relevant customer role or equivalent, prior management or supervisory experience preferred, strong knowledge of finance sector is a pl
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Description
Position Summary: Provides legal secretarial support for attorneys and paralegals in a fast paced, deadline driven environment. Performs legal secretarial duties req
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Ibex Global is currently looking for Real Time Analyst.
Responsibilities
The Real Time Analyst manages and/or balances service levels for the call center across programs
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Our Client is looking for Data Analyst, you will be instrumental in taking ownership of a domain, educating stakeholders on how to leverage their data, and ultimately turning data
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This position will ensure that the customer’s facilities are operated and maintained cost effectively, safely, efficiently and within allocated budget
Ensures that the cont
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The Trainer is responsible for planning, preparing, and delivering training to ibex customer services agents using diverse learning methodologies including classroom instruction in
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This job is based out of Davao.
Responsibilities
Manage incoming calls from customers.
Assess customer’s needs and guide the customer accordingly.
Use customer
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Responsibilities
Deliver and facilitate classroom instruction ensuring new and existing employees can perform required job duties.
Demonstrates effective communication, presen
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Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, deliverin
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The Reports Analyst will assist publication of the daily recruitment reports and provide strategic insights to maximize operations productivity.
Responsibilities
Report
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Responsibilities
As the Financial Analyst you will help strengthen our understanding of various areas of the business through improved analysis and oversight.
This is a new po
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Responsibilities
To be successful in this role, you must be:
A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment.
Detail Oriented: Able to p
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Job Description
The Channel Marketing Operations Analyst will help in the BAU support of the EMEA Channel Marketing organization. They will collaborate across EMEA Channel Marke
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The Reports Analyst will assist publication of the daily recruitment reports and provide strategic insights to maximize operations productivity.
Responsibilities
Report
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring
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Ibex is currently in search of resource to run administration of Projects.
Responsibilities
Keep project list up-to-date
Review project & area plans
Ensure plans
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Ibex is looking for Escalation Specialist to support one of Technology Account.
Responsibilities
Conducting investigations to determine whether conflicts are escalating
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The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. Th
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The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.
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